Terms and Conditions

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Important: READ BEFORE ORDERING

Warning: The high performance products listed in this catalog are not for installation or operation by “Consumers” as defined in Magnuson-Moss warranty act! Do not order any performance parts or services unless you have the technical ability to properly setup the entire machine to compensate for installation of those parts.

References in any of our literature to “bolt-on” parts only indicate the parts are removable from the engine or machine. It is not meant to imply that the parts can be installed without additional modifications. The necessary work and expertise needed to install different products varies. Instructions, where provided, are given to assist in installation only: They are not a substitute for mechanical experience in setting up performance equipment or vehicles.

References to performance gains, reliability, ease of installation, etc., are based on our and outside customer’s experience. This is NOT a guarantee of similar performance in every installation. While we sell proven hardware, it’s up to the individual customer to make the most of that hardware in his or her application.

Placing orders:
 For faster services please have part numbers available. Orders may be placed on the internet at www.hpd-inc.com, faxed in 24/7, or phoned in Monday - Thursday 9:00 am to 5:30 pm central time.
Please include complete phone number, name and shipping address. Tech Calls or orders requiring technical assistance should be placed from 3:30 to 5:30 pm Monday - Thursday. All orders must be placed by an adult 18 or older.

Back Orders:
Back orders are automatically shipped when available. On orders over 30 days old, we will call to confirm before shipping.

Payment:
Customer pays for shipping. Visa, MasterCard, and Discover cards or prepayment with money orders, cashiers checks, or wire transfer. NO Personal Checks. Approved dealers/company checks accepted. All orders outside the United States shipped with credit card only and out of North America by wire transfer only.

Shipping:
Customer will be charged for shipping and handling. All orders shipped United Parcel Service (UPS), via regular ground delivery. Next day, Second Day and Third Day Air are available upon request. Shipping and handling charges are the responsibility of the customer and are not refundable. Canadian shipments ONLY can be sent US Post Office for an additional $20.00 charge.

Refused Shipments:
A $25.00 fee for processing will be assessed. Future shipments will be prepaid only.

Damaged Shipments:
Indicate “damaged” when signing for shipment. Keep all shipping cartons, packing, and goods. Notify us by phone for instructions. Report damaged shipment within 7 days.

Catalog and Website Contents:
We reserve the right to change prices, specifications, product descriptions, product quality, and application at any time without notice or further obligation.

Dealer Program:
Qualified dealers should call and request a dealer application or download one from our website. We reserve the right to refuse dealer setup to anyone not meeting our requirements.

Merchandise Returns:
All returns must have a return authorization from HPD. No exceptions. No returns will be accepted without authorization. Returns are for credit or exchange only, no refunds given. They must be authorized within 30 days of invoice date. Items must be new, unused, and in saleable condition. A 20% restocking charge will be applied to customer returns. Shipping is the responsibility of the customer. No credit or refunds for shipping.

Warranty: Products are sold “AS IS” and there are no warranties representations or conditions, expressed or implied, regarding them or any other goods or services provided by HPD. HPD disclaims any implied warranty or condition of merchantability, durability, or fitness for a particular purpose. No representation or other affirmation of fact, including but not limited to oral written statements regarding performance of the products, shall be deemed to be a warranty by HPD. In no event will HPD be liable for incidental, indirect, special, or consequential damages, or any damages whatsoever resulting from use in connection with these products.

State and Local Ordinances:
Installing performance products may put you outside compliance with state and local ordinances. It is your responsibility to meet the rules for your local area.