Placing orders:
For faster services please have part numbers available. Orders may be placed on the internet at www.hpd-inc.com, faxed in 24/7, or phoned in Monday - Thursday 9:00 am to 5:00 pm central time.
Please include complete phone number, name and shipping address. Tech Calls or orders requiring technical assistance should be placed from 3:30 to 5:00 pm Monday - Thursday. All orders must be placed by an adult 18 or older.

Back Orders:
Back orders are automatically shipped when available. On orders over 30 days old, we will call to confirm before shipping.

Payment:
Customer pays for shipping. Visa, MasterCard, and Discover cards or prepayment with money orders, cashiers checks, or wire transfer. NO Checks. NO CODs. All orders outside the United States shipped with credit card only and out of North America by wire transfer only.

Shipping:
Customer will be charged for shipping and handling. All orders will be shipped United States Postal Service via Priority Mail (2 to 3 days) minimum $13.00, Express Mail (1 to 2 days) minimum $42.00. Shipping costs are dependent on size, weight, and destination. Shipping and handling charges are the responsibility of the customer and are not refundable.

Refused Shipments:
A $25.00 fee for processing will be assessed. Future shipments will be prepaid only.

Damaged Shipments:
Indicate “damaged” when signing for shipment. Keep all shipping cartons, packing, and goods. Notify us by phone for instructions. Report damaged shipment within 7 days.

Catalog and Website Contents:
We reserve the right to change prices, specifications, product descriptions, product quality, and application at any time without notice or further obligation.

Dealer Program:
Qualified dealers should call and request a dealer application or download a dealer application and credit card form from the HPD home page and fax to 763-389-1474. We reserve the right to refuse dealer setup to anyone not meeting our requirements.

Merchandise Returns:
All returns must have a return authorization from HPD. No exceptions. No returns will be accepted without authorization. Returns are for credit or exchange only, no refunds given. They must be authorized within 30 days of invoice date. Items must be new, unused, and in saleable condition. A 20% restocking charge will be applied to customer returns. Shipping is the responsibility of the customer. No credit or refunds for shipping.

Warranty: Products are sold “AS IS” and there are no warranties representations or conditions, expressed or implied, regarding them or any other goods or services provided by HPD. HPD disclaims any implied warranty or condition of merchantability, durability, or fitness for a particular purpose. No representation or other affirmation of fact, including but not limited to oral written statements regarding performance of the products, shall be deemed to be a warranty by HPD. In no event will HPD be liable for incidental, indirect, special, or consequential damages, or any damages whatsoever resulting from use in connection with these products.

State and Local Ordinances:
Installing performance products may put you outside compliance with state and local ordinances. It is your responsibility to meet the rules for your local area.